TechSecureStore (TSS) is a fully managed Disaster Recovery (DR) and Data Backup Service. It provides real-time high availability, short time scale disaster recovery and fully managed remote backup and recovery of mission critical data.

Disaster Recovery Planning is crucial if your business is dependant on IT.

There are three important questions every business without an organised Disaster Recovery Plan needs to ask itself:

If you can answer all of the above, and have DR in place,Well Done!

If not, it's worth your time speaking to Techms about our Managed Disaster Recovery solution, TechSecureStore which can provide your business in the event of IT downtime with a known Time-To-Recovery, and most importantly a Recovery Point, provide your users with a web login to access critical business applications and is targetted at the SME market.

It's the length of time your business will take to recover from a particular disaster. In IT context it means knowing if your Email Services goes down, you know how long the IT department will take to resume the service.

Any interruption in IT services has the potential to cause a loss of data. This means, if your business experiences IT service interruption caused by the failure of critical File or Application Servers, the data on those servers could be under threat or at worst lost due to human error, fire, flood etc.

Having a known Recovery Point sets a Service Level when downtime occurs and in the case of your data, allows you know to what point the data will have been saved, e.g. if you back up your data daily, there's a risk you could lose a whole day's work, alternatively, if you back up every hour, there's only a potential 1 hour loss of data.

Questions

Why do I need to have a disaster recovery strategy?

What are the steps involved in subscribing to the service ?

How much does it cost?

How do you make sure that it works?

How long are the contracts?

I need to know more about the service…

The need for a DR strategy is determined by your businesses dependency on IT, the impact of unplanned service downtime and the Time To Recovery (TTR). We carry out Business Impact Analysis (BIA) to determine exactly what services or servers are critical and the appropriate TTR required.

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A typical sales cycle will involve:

1. Conference call and sales meeting
2. Site audit and provisions outlined
3. Client provide PO
4. Implementation plan & project management
5. Techms provide contract and setup DR service
6. Start of service

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This depends on the amount of devices covered, time to recovery chosen, but a typical contract can range from £10,500 to £60,000.

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Our technical support analysts situated in the Techms Management Control Centre (MCC) carry out daily checks on the previous days data to ensure backups have been successful. A daily report will be emailed to you confirming the status of the service and informing you of any issues together with steps necessary to resolve the situation.

We also carry out Bi-annual or Quarterly scheduled tests of your DR environment to which you must verify the data integrity.

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Contracts are available for 2 to 5 years.

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