A comprehensive support, monitoring and management service for your NetApp infrastructure.

NetApp Filers are key to the success of your business and integrity of your data.  All your databases, documents and e-mail can be stored on these Filers and any disruption or failure of this platform will have a major impact on your organisation’s ability to conduct business.

In recognition of the critical role that these devices can play, Teksys has designed a unique support solution to optimise the management and operation of NetApp Filers.  As a bespoke option within the Premier Support service, Teksys can provide comprehensive monitoring, support and management of all aspects of your NetAppinfrastructure.

Managed NetApp Services
Under the Teksys Managed Services portfolio, our NetApp Management services can be used to augment your existing in-house resources or act as expert outsourced skills.  The aim is to make NetApp the best managed storage platform and our experience as a NetApp Platinum Partner enables us to provide expert management services such as:

• Daily NetApp Filer Checks
  - Global status
  - Volumes – available space
  - NetApp Filer level snapshots
  - Exchange snapshots
  - SQL snapshots
  - Snap-Mirrors (Filer and Co-Locations)
  - NetApp Filer AV engine

• Daily email containing status report
• Volume trend analysis
• Bi-annual or quarterly storage availability audit
• Engineering support for emergency disk or hardware replacement
• Expand Volume(s)
• Expand Logical Unit Number(s) (LUNs)
• Expand Aggregate(s)
• Resolve SnapMirror or Snapshot issues
• Create and manage shares

These proactive managed services are in addition to the support provided by the Premier Support service desk.

The benefits to your organisation of using the NetApp Management option of Premier Support to pro-actively monitor and maintain the critical NetApp infrastructure are:

• Greater system performance
• Dramatically reduced cost of NetApp support
• Immediate access to experienced NetApp skills
• Higher platform availability
• Reduced business risk

Costs