| Premier Support |
 |
 |
 |
|
Premier Support from Teksys enables your business to aggregate helpdesk and vendor contracts with a single place to call for issues related to Microsoft, Citrix, Symantec and NetApp platforms. In addition, the in-built remote monitoring, management and proactive support features enable you to maintain the integrity and up-time of your key technology platforms with a range of proactive maintenance and optimisation services delivered by our team of expert consultants fully included as part of the contract.  The unique structure of Teksys Premier Support gives your IT department the reassurance that their key application platforms are remotely monitored, they have instant access to support analysts and escalation directly to our consultancy team and the manufacturers product groups for problem resolution.Using our remote monitoring and management tools and info-base of logged service calls, we typically resolve 85% of issues within minutes. |
Essential 3rd line support with a unique combination of remote monitoring, management and proactive consultancy services.